Founded Date January 1, 1900
Sectors Government , Management Job
Posted Jobs 1
Founded Since 2000
This institution is led by the Federal Tax Ombudsman, who is assisted by advisors and advisers on all major tax matters, including income tax, customs, sales tax, and federal excise taxes. The FTO institution has seven regional offices in the country’s main business centers with headquarters in Islamabad. This institution strives to help improve tax processes and promote good governance in the Federal Board of Revenue, in addition to providing quick relief to disadvantaged taxpayers.
The Establishment of the Office of the Federal Tax Ombudsman Ordinance, 2000
Federal Ombudsmen Institutional Reform Act, 2013
Regulations for the investigation and removal of complaints, 2001
Charter and Features
The core function of the federal tax ombudsman revolves around:
“Complaints of tax mismanagement promptly, fairly, fairly, independently investigated and rectify wrongs to a taxpayer through actions by the tax officials of the Federal Board of Revenue (FBR)/Revenue Division, Government of Pakistan.”
Complaints are handled within 45 days. The Hon’ble FTO also takes notice of systemic mismanagement on its own initiative and also conducts inspections of the offices that have a bad reputation.